TRD Parts Online

WE ACCEPT:

Shipping & Returns


Shipping Policy:
We make every effort to ship orders as soon as they are received. Most orders received before 12pm PST will be shipped that day. Orders arriving after 12pm PST but before 5pm PST will be shipped the following business day. Any product that is out of stock will be shipped to you as it becomes available for shipment. You will be notified by telephone or email of the estimated ship date. There is no need to reorder. We only ship during business days, Monday thru Friday. Orders placed on Saturdays, Sundays, or holidays will be shipped the following business day. TRD Parts Online ships exclusively United Parcel Service (UPS)

From time to time we offer a Free Shipping Promotion which applies to all orders over $150 in the lower 48 States. Free shipping is via UPS Ground for all orders in the USA. Orders shipped to Alaska and Hawaii will be charged additional shipping fees based on destination, size and weight. Carrier restrictions may prevent selected items from being deliverable to destinations within Alaska and Hawaii. Furthermore, there may be some orders we will not be able to ship because of distance or cost. You will be notified of any additional charges when your order ships.

There is no minimum order, however, orders less than $25.00 before shipping will have an additional $5.00 Low Order Fee added to the order. Most items leave our warehouse within one business day after you place your order. As soon as it ships, we email you shipping details, including a tracking number if available. If you check your order status before receiving that email, you will see that the order is "In Progress". You can expect most packages to be delivered to their destination within 3-5 business days from the ship date. Please note that some packages may take slightly longer depending on the weight of the package and the location that we are shipping to. Items being delivered to Alaska and Hawaii may take 2-4 weeks from the ship date to complete delivery.


Returns Policy:
You have up to 20 days after the TRD Parts Online ship date to initiate your return. Your items must reach us within 30 days from the ship date. Items received after 30 days will not be accepted for return. We will ship late items back to you. When we receive your items, we will refund your order amount less any handling fees and the original shipping charges. To qualify for a refund, all items must be returned in their original condition, including the original packaging and containers, documentation, etc. Do not mark or deface original manufacturer containers in any manner. We will not accept returns if packaging is not in its original condition we will return such items to you. If you reject that return shipment, TRD Parts Online reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer.

How to Return an Item
Email us at trdpartsonline@thermalrelief.com with the reason why you would like to return the product. Please be as descriptive as possible. You'll receive instructions from us within 12 business days on how to complete your return. Please do not send any products to us without receiving instructions first. Returns must be received back in our warehouse within 30 days from the original TRD Parts Online ship date. For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item.
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